RETURNS & EXCHANGES
Please read our return and exchange policy carefully before you make your purchase. If you have any queries please do not hesitate to contact us at email@example.com
TERMS OF RETURNS AND EXCHANGES
At Sew Couture, we take great pride in our reputation for quality and great fit.
Please select orders carefully using the sizing guide next to the sizing stated on the drop downs, if you are taller than the standard size of 1.7m tall please ensure you state this under customer comments on check out, as we do not accept refunds or exchanges on personalized sleepwear sets. There will be no refunds for all handmade or personalized sets which size was chosen incorrectly by the client. If you have purchased sleepwear without any custom embroidery you are welcome to a store credit or exchange, unfortunately, we do not offer refunds.
To exchange your non-personalized item please email our friendly customer care team at firstname.lastname@example.org where we will assist further. Please note that all exchanges must be returned to our head office within 7 days from receiving your order.
In the event of an item that has not been personalized an exchange needs to be done or an account credit needs to be allocated for something else in the future, the customer is liable for the arrangement of the courier to return the item to us for exchange and will be liable to pay the shipping cost to receive the new garment back to you.
Please note that: Sew Couture checks the quality of every product prior to dispatch. In the unlikely event of a fault, Sew Couture will first offer to repair any minor faults. Please contact us by email at email@example.com. Your email to us must disclose the fault in the item along with photographic evidence and must supply proof of purchase. This must be made within 48hrs of the product/s being delivered. If deemed faulty by Sew Couture the client must return the product/s within 7 days of receiving your order. Sew Couture will only offer to replace or refund your order where the item has demonstrated a major fault that cannot be repaired by us and that the damage is due to factory default. No exchanges or refunds will be offered if we deem that the damage to the item was caused in any way by the client.
As each product item is hand made to order to order and not mass produced there for refund option is not possible, but will exchanged.
PROMOTIONAL TERMS & CONDITIONS
Reduced products are not eligible for return, including non-personalized items.
For promotions which involve a complimentary item, said complimentary item cannot at any stage be exchanged for another item, nor refunded or returned due to a product fault.